Faq

Here we gather the possible problems of operation of your coffee maker, the reasons and how to solve it. If you do not find your problem here, ask to the mail att.cliente@ascaso.com.

The coffee is not hot Causes:  What to do?  The coffee machine has not reached he proper temperature. Cold accessories (cup, filter holder).   Wait until the on pilot light has switched off. See general advice.

The coffee comes out very fast Causas:  What to do?  The grind is too thick, and/or it is not properly tamped. There is insufficient ground coffee.    Use special espresso coffee. Experiment with greater or lesser tamping. Fill the filter basket up to the edge.

The coffee in not creamy Causes:  What to do?  The grind is too thick. The coffee has not been tamped enough. The coffee is stale or not of good quality.   Use special espresso coffee. Experiment with greater or lessertamping. Change the coffee type. Use fresh and recently-ground coffee. In the versatile/ground system fill to the top of the filtre holder.

The coffee does not come out or it comes out very slowly Causes:  What to do?  There is no water in the reservoir or it is badly positioned. Steam switch on. The grind is very fine or has been tamped too much . The filter basket or/and shower is obstructed. The appliance has limescale buildup. Fill the reservoir or position it properly. Turn steam switch off. Use special espresso coffee. Experiment with greater or lesser tamping. Clean the filter basketor/and shower. Clean the appliance. See point 7 of the user manual.

A lot of water is left in the filter basket after making the Coffee Causes:  What to do?   The coffee has not been properly tamped. There is insufficient coffee in the filter basket. Tamp properly. See point 3. Increase the amount of coffee in the filter basket, up to the edge.

Coffee comes over the edges of the filter basket Causes:  What to do?   The filter holder is not positioned properly. There are remains of ground coffee on the edge of the filter basket. The joint of the head is dirty. The joint of the head is defective. Follow the filter holder adjustment procedure. Point 3. Clean the remains of coffee from the edge of the filter basket before positioning it. Clean the joint with a damp cloth. Call the service centre.

The milk is not creamy Causes:  What to do?   The steam tube is blocked. The milk is off . The milk is hot or lukewarm.  Clean the steam tube. Use fresh, cold milk (fridge temperature).

The machine makes a lot of noise Causes:  What to do?   There is no water in the reservoir. The reservoir is not positioned properly. The water intake is not immersed in the reservoir. The coffee is stale or very dry.  Fill the reservoir with water. Adjust the reservoir. Immerse the tube in the reservoir. Use fresh coffee.